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Where’s my order?

You should expect to receive your custom Toad Diary, Journal or related product within 3-5 working days of placing your on-line order. We normally allow 2-3 working days to process your order and make up your custom product. We then despatch your finished product(s) by First Class post.

Orders comprising non-custom products only (e.g. pens or other stock items) should arrive within 2 working days of placing your on-line order. Please note: if your order contains a mix of custom and non-custom products then they will all be despatched together for your convenience and cost-saving.

Royal Mail aim to deliver First Class post within 1-2 working days. However, their service is not guaranteed so please allow a day or two longer.

In the rare event your product has not turned up within 7 working days please get in touch via the General Contact form. It would be worth just checking beforehand that the post person has not put a card through the door for the parcel to be collected at the local depot.