TOAD Logo

Our promise to you

Your order is carefully processed and hand-checked. You simply choose how you want Toad Diary, Notebook or similar product to be put together and we take care of the rest. Every customer’s product that leaves our premises undergoes its own quality check.

We promise to produce and dispatch your chosen custom products within 2-3 working days. We always send by Franked Royal Mail Standard Parcel Post Post to ensure a speedy delivery direct to you. (Royal Mail usually deliver franked mail wihtin 1-2 working days).

We guarantee you will receive any purchased email Gift Vouchers within 2 hours.

We guarantee any orders that don’t involve custom make-up will be dispatched within 1 working day.

On receiving your goods, if you should change your mind for any reason, you may return them completely free of charge and receive a full refund. To make it trouble-free for you, we provide reusable packaging and a FREEPOST label. When we receive your returned goods, we will immediately issue a full refund, which includes your original postage costs. It won’t have cost you a penny!

If you have any queries you can always get hold of us by email or contact form in the first instance. We promise to get answer every query within 1 working day. More often we’re either on-hand or can back to you within an hour or two. We always respond back to our customers, treating every enquiry as if it were our own.

And finally, we treat your customer information with total respect and will never pass on your details.